How can I add more ties to my pledge order?
If you have pledged for a Galaxy Tie and would like to add to your order, please increase your pledge by $24 for each additional silk screen tie, or by $34 for each additional Feather Tie. If you are an international backer please add $3 per additional Tie for shipping.
Order Info Collection: At the end of the campaign we will send out the final surveys to collect your order information.
Last updated: July 11, 2017 18:50
Do you ship internationally?
Yes, we do! Please select a pledge and the shipping fees will be included in the order.
Last updated: July 11, 2017 18:52
What type of bird feathers are you using on the feather ties?
Feather Bow Ties:
Amazing Flight: Includes feathers from the Copper Chicken (铜鸡)
The Wilderness: Includes feathers from the Stone Chicken and Pearl Chicken (石鸡和珍珠鸡)
Birds Eye View: Includes feathers from the Peacock (玉鹅)
Last updated: July 25, 2017 18:43
Can I swap out a feather tie for a wood tie, since they're the same price?
Yes! You certainly can. We’ll have both options available for selection during the final survey for backers to choose.
Last updated: July 25, 2017 18:43
Do you offer self-tied bowties?
Our bow ties are clip on only, we don’t offer self-tied bow ties at the moment.
Last updated: July 31, 2017 01:55
Can you send the feather ties to the EU?
Yes. We have checked and we will have no problem sending any of the feather ties to the EU or respective countries.
Last updated: August 02, 2017 07:54
How can I get a Wood Box with my Bow Tie?
To get a Wood Box with your bow tie, you can add it as an add-on by adding an additional $8 per wood box. This will also include shipping.
Last updated: August 02, 2017 07:56
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.